Update for OnePlus 7 series phones leaves users unhappy


‘Hangs, overheats, has Wi-Fi issues, battery drains fast’

Bengaluru: The OnePlus OxygenOS 11 (Android 11 OS) update for the OnePlus 7, 7 Pro, 7T and 7T Pro phones has been problematic, users say.

Chandan D.N., who uses OnePlus 7 Pro, informed The Observer: “After the latest Android update, my phone has become sluggish and hangs very often.”

Common problems faced by OnePlus 7 series users include overheating, battery draining, slow UI, frame rate drops, WiFi connectivity issues, etc. 

Subhjeet Obray, an OnePlus 7T user, tweeted: “After the latest software update, my OnePlus has become BugPlus.”

OnePlus is known for its gaming features. The failure of the recent update has dropped the frame rate, affecting the gaming experience.

Dinesh Dinakar, an OnePlus 7 Pro user, took to Twitter and said: “My OnePlus 7 Pro has a huge problem with the screen, when I am playing a game I feel like it’s a 2GB RAM phone and not 8GB.”

The public version of OxygenOS 11 that delivered the Android 11 OS after several beta versions and testing rolled out in March 2021.

Because of these issues, users want to go back to Android 10. “It has been more than a month since I updated my phone and the company has not fixed it with a new update. So I will remove this update and go back to Android 10,” Chandan said.

A lot of complaints have been registered online. OnePlus has officially not acknowledged any issues.

Suraj Naik, a tech support engineer at OnePlus Exclusive Service Center, Cox Town, agreed the problem is because of the company’s update. “We have been getting calls regarding software issues in the OnePlus 7 series. The updated software is not suitable for these devices. However, rebooting might help.”

A few OnePlus service centres in Bengaluru are not accepting software servicing. 

Deepak KM, a worker at an OnePlus service centre in Jayanagar, said: “We are accepting only hardware problems; software issues will be fixed post-lockdown. We will also write a letter to the main branch post lockdown.”

Users of the OnePlus 7 series complain the software glitch is a marketing strategy so that users buy 9 series phones released on March 23. 

Atul Khatri, a standup comedian, took to Twitter and said: “The Android 11 update on my OnePlus 7T is amazing. It has slowed my phone so much that I am forced to buy the OnePlus 9.”


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